1. Introduction
Welcome to Dilonunabn Green Energy Ltd ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing our website or using our services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our website or services.
2. Company Information
Dilonunabn Green Energy Ltd is a company registered in England and Wales.
3. Services
We provide renewable energy solutions including but not limited to:
- Solar panel installation and maintenance
- Wind energy system installation
- Energy storage solutions
- Green energy consultation services
- System monitoring and maintenance
- Energy efficiency assessments
All services are subject to availability and our technical assessment of feasibility.
4. Website Use
4.1 Permitted Use
You may use our website for legitimate business purposes related to our services. You agree to:
- Provide accurate and complete information
- Use the website in compliance with applicable laws
- Respect intellectual property rights
- Not engage in prohibited activities as outlined below
4.2 Prohibited Activities
You must not:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Transmit viruses, malware, or harmful code
- Interfere with website functionality or security
- Scrape, mine, or harvest data without permission
- Impersonate others or provide false information
5. Service Agreements
5.1 Quotations and Estimates
- All quotations are valid for 30 days unless otherwise specified
- Prices may be subject to change based on site survey findings
- Final pricing will be confirmed in writing before work commences
5.2 Contracts
- All service agreements must be in writing and signed by both parties
- Work will commence only after contract execution and deposit payment
- Changes to scope of work require written approval
5.3 Site Access
- Customer must provide safe and reasonable access to installation sites
- Any access restrictions must be disclosed during initial consultation
- Additional costs may apply for difficult access situations
6. Pricing and Payment
6.1 Pricing
- All prices are quoted in British Pounds (GBP) and include VAT where applicable
- Prices are subject to change without notice for future quotations
- Additional charges may apply for services not included in the original quote
6.2 Payment Terms
- Deposit: Typically 25-50% of total contract value upon signing
- Progress payments: As specified in individual contracts
- Final payment: Due within 30 days of project completion
- Late payments may incur interest charges at 2% per month
6.3 Financing
We may offer financing options through third-party providers. All financing is subject to credit approval and separate terms and conditions.
7. Installation and Performance
7.1 Installation Standards
- All installations comply with UK building regulations and safety standards
- Work is performed by qualified and certified technicians
- We obtain necessary permits and approvals where required
7.2 Performance Estimates
- Energy production estimates are based on available data and industry standards
- Actual performance may vary due to weather, shading, and other factors
- We do not guarantee specific energy production amounts
7.3 Project Delays
- We strive to complete projects on schedule but cannot guarantee specific dates
- Delays may occur due to weather, permit issues, or unforeseen circumstances
- We will communicate any delays promptly and work to minimize impact
8. Warranties
8.1 Equipment Warranties
- Solar panels: Manufacturer's warranty (typically 20-25 years performance, 10-12 years product)
- Inverters: Manufacturer's warranty (typically 5-12 years)
- Batteries: Manufacturer's warranty (typically 5-10 years)
- Other components: As specified by manufacturer
8.2 Installation Warranty
- We provide a 10-year warranty on our installation workmanship
- This covers defects in installation but not normal wear and tear
- Customer must notify us promptly of any issues
8.3 Warranty Limitations
- Warranties do not cover damage from extreme weather events
- Customer modifications or third-party repairs may void warranties
- Regular maintenance is required to maintain warranty coverage
9. Maintenance and Support
9.1 Maintenance Services
- Regular maintenance is recommended to ensure optimal performance
- Maintenance packages are available for purchase
- Customer may perform basic maintenance as outlined in system documentation
9.2 Technical Support
- We provide technical support during business hours
- Emergency support may be available for safety-related issues
- Remote monitoring and diagnostics may be included in some packages
10. Limitation of Liability
10.1 Liability Cap
Our total liability for any claim related to our services shall not exceed the total amount paid by the customer for the specific service giving rise to the claim.
10.2 Excluded Damages
We shall not be liable for:
- Indirect, consequential, or punitive damages
- Loss of profits, revenue, or business opportunities
- Data loss or corruption
- Third-party claims or damages
10.3 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or material shortages.
11. Intellectual Property
11.1 Our Rights
- We retain all rights to our proprietary technologies, designs, and methods
- Website content, including text, images, and designs, is protected by copyright
- You may not use our intellectual property without written permission
11.2 Customer Rights
- You retain ownership of your property and any pre-existing intellectual property
- You grant us necessary rights to perform our services
- We may use project information for marketing purposes unless you opt out
12. Privacy and Data Protection
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data processing practices as described in the Privacy Policy.
13. Termination
13.1 Termination by Customer
- You may terminate service agreements according to the cancellation terms specified in your contract
- Cancellation fees may apply depending on project stage
- You remain liable for services already performed
13.2 Termination by Company
- We may terminate agreements for material breach or non-payment
- We will provide reasonable notice before termination when possible
- Customer remains liable for all amounts due up to termination date
14. Dispute Resolution
14.1 Governing Law
These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.
14.2 Dispute Process
- We encourage resolution of disputes through direct communication
- Mediation may be used before pursuing legal action
- Each party bears their own legal costs unless otherwise ordered by a court
15. Consumer Rights
If you are a consumer, your statutory rights under UK consumer protection laws are not affected by these Terms. This includes rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation.
16. Changes to Terms
We may update these Terms from time to time. Changes will be effective when posted on our website. For material changes affecting existing contracts, we will provide notice and may require agreement to continue services.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
18. Contact Information
For questions about these Terms or to report issues, please contact us:
