1. Introduction
Dilonunabn Green Energy Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dilonunabn.com or use our services.
We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Service Information: Property details, energy usage patterns, service preferences
- Communication Records: Records of your communications with us, including emails, phone calls, and chat messages
- Financial Information: Payment details, billing information (processed securely through third-party payment processors)
- Technical Information: IP address, browser type, operating system, website usage data
2.2 How We Collect Information
- Directly from you when you fill out forms, contact us, or request services
- Automatically through cookies and similar technologies when you use our website
- From third parties, such as credit reference agencies (with your consent)
- Through monitoring and recording of communications for quality and training purposes
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Providing renewable energy consultation and installation services
- Processing your requests and managing your account
- Conducting site surveys and energy assessments
- Installing, maintaining, and servicing renewable energy systems
3.2 Communication
- Responding to your inquiries and providing customer support
- Sending service updates, maintenance reminders, and important notices
- Providing newsletters and marketing communications (with your consent)
3.3 Business Operations
- Processing payments and managing billing
- Complying with legal and regulatory requirements
- Improving our services and website functionality
- Conducting market research and analysis
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: To fulfill our contractual obligations to provide services
- Legitimate Interest: For business operations, customer support, and service improvement
- Consent: For marketing communications and optional services
- Legal Obligation: To comply with applicable laws and regulations
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
5.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Technical support and website maintenance
- Installation and maintenance services
- Marketing and communication services
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Enforce our terms and conditions
5.3 Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access, alteration, disclosure, or destruction
- Accidental loss or damage
- Unlawful processing
Our security measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure data storage and backup systems
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records for legitimate purposes
Generally, we retain:
- Customer service records for 7 years after contract termination
- Financial records for 7 years as required by law
- Marketing consent records until withdrawn
- Website usage data for 2 years
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
8.1 Access and Portability
- Right to access your personal data
- Right to receive a copy of your data in a portable format
8.2 Correction and Deletion
- Right to correct inaccurate or incomplete data
- Right to request deletion of your personal data
8.3 Processing Restrictions
- Right to restrict processing of your data
- Right to object to processing based on legitimate interests
- Right to withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided in Section 12.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure website functionality and security
- Analyze website usage and performance
- Provide personalized content and services
- Enable social media features
You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.
10. International Data Transfers
We primarily process data within the United Kingdom. If we transfer your data outside the UK/EEA, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government
- Standard contractual clauses
- Binding corporate rules
- Your explicit consent
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
13. Complaints
If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after such changes constitutes acceptance of the updated policy.
